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Help Page

 
Helpful Links
Our goal is to make your shopping experience simple and hassle free.  We want to make our site the simplest place to get all your motocross, street, and cruiser brands at everyday low prices.  Choose from all your favorite Street, Sport Bike and motorcycle brands that is sure to please the most hard core bike fan.  Purchase with confidence because our team of professional bargain hunters scour the web regularly to make sure our prices are absolutely the best.  Our goal is to bring you the best combination of price/ service/ selection on the web.


Search or Browse
Browse for products using our varied category listings.  You are sure find exactly what you're looking for.  We have convenient categories to find the precise item you're looking for.  Use our search form conveniently located on the top right corner of every page.  Use a combination of keywords to describe the item.  This search function is limited to products only.

FAQ
Search for your frequently asked questions.  We've compiled the most common questions here.  We're here to help, so if you can't find an answer here, feel free to submit an
inquiry or call us at 800-288-0640.

Easy and Convenient Ordering
Add items to y our basket by clicking on "Buy Now" or "Add to Cart". Edit your quantity or remove items from your basket at a later time. To place y our order by phone, call us at 800-288-0640 (M-F 10am-7pm PST or Sat 10am-6pm PST)  If you're having trouble ordering, use our LIVE HELP or call us.

Shopping Tips
Learn how to get the most out of every dollar and other valuable time saving tips! Our experienced buyers and powersports experts help you weed through the ocean of brands and models to find the near perfect gear for you.

Sizing Charts
Find charts and sizing information for helmets, jackets, gloves, boots, jerseys, shirts and more.

Terms of Service
Read about our terms of sale.We do our best to make your shopping experience as simple and fair as possible. Please understand our policy before ordering. Store policies: 
Warranty & Terms of Sale Returns and Exchanges.

Send Your Feedback
We enjoy hearing from you. Tell us what's on your mind. What you like, what you don't like, and share your experiences with us.

Website Comments
Our team has worked very hard to bring you this outstanding website. Tell us what you think? Do you like it?  What irritates you about it? What improvements could you suggest? Did you find any errors or problems - please report them. We'd love to hear from you.

How Do I Place Orders?
Placing orders is easy. You can use our online shopping basket, ADD to Cart or BUY NOW and check out by supplying your credit card information in our Secure SSL Server. You're completely safe. Our servers use the latest encryption technology to keep hackers out, and your order safe.  Besides our own level of security you have the protection of Visa/ MC/ Amex and Discover to keep your purchase secure.* You can also place orders by calling 800-288-0640 M-F 10-7pm PST and Sat from 10-6pm PST. One of our helpful customer service representatives will be able to take your order.

Order Status Inquiry
Depending on your location, most ground shipments should arrive within 3 - 7 working days.  Most orders are shipped from our California facility. If you reside on the East Coast, expect your packages within 5 - 7 working days. If you reside on the West Coast, expect your packages within 2 - 5 working days. To inquire about an order that has exceeded 7 days, use our online customer service
order inquiry form >.

Shipping Quotes
Want a shipping quote on an unusual size order? 
Domestic or International. Get a shipping quote and know exactly what you're paying.

I Have Product Questions.  Who Can Help Me?
We can!  Our staff is here to help you find the gear you need. Use our Online Customer Service form or call us at 800-288-0640 and speak with a rep. We're available M-F 10am-7pm PST or Sat 10am-6pm PST. Other pages that could be of use is:  
FAQ, Sizing Charts, Help Me Buy, Best Sellers List.

Order Cancellation Request
* $10 Service Charge for All Order Cancellations
If you just placed an order and you need to modify or cancel your order, the chances are that it cannot be done. Most orders are entered into our computer systems immediately and will most likely have been entered through. To request a change/ addition or modification to your order, please call us at 800-288-0640 M-F 10AM-7PM PST and Sat 11AM-5PM PST. If you want to try to cancel your order, submit our authorized Cancellation Form. If we are able to cancel your order, there may be a cancellation service charge of minimum $25.00. If we are not able to cancel your order, then please refuse the package once it arrives at your door, the delivery driver will bring the package back to us at no charge to you.  If you were unable to refuse the package, then you will have to insure, and pay for shipping back to us. You will be charged a restocking fee and will be responsible for any actual shipping fees.

Returns and Exchanges
FREE EXCHANGE SHIPPING PROMO! Click HERE for details.
For full disclosure on our
return and exchange policy, visit our official page. We strive to provide a convenient format to purchase your powersports gear.  Exchanges and returns are sometimes a reality of the buying process. We try to make this as simple as possible. Visit our Returns and Exchanges page for complete details.

To request a Returns Authorization Number, please complete our RMA Form or download it HERE.

Customer Service/ Billing
To inquire about any issues related to customer service or billing.

Company Contact Information
A quick list of all our company's contact info. Address, telephone and submission forms.

Store Location
If you want to visit our retail store

Employment Inquiries
If you're looking to get on the fast lane to a great opportunity, then look into joining our organization. We're always hiring great people.

Investor Inquiries
If you'd like more information from an investor's Investor Inquiries

Free Prize Entry
Enter our drawing and possibly win a prize. There is no obligation and anyone can enter. All qualified contestants are picked randomly.

Join Our Mailing List
Would you like to receive timely promotions and announcements about our stores? We are very aware of the proliferation of SPAM and junk mail. We keep our announcements, promotions and deals short and to the point. We will not sell your email address to any 3rd party companies. 
Read our Privacy Policy.

Vendor / Supplier / Manufacturer Inquiries
Do you have a product that would fit perfectly on our website? Will our customers love your new powersports accessory? Tell us about it.



* Beyond the protection you receive from our secure site, and your credit card provider, you should be a responsible consumer by safeguarding your credit card from accidental loss, prying eyes and cyber thieves.   Don't write your pin number on your card, know what card you're carrying in your purse or wallet at all times.  Keep your credit card company's customer service number handy in a safe place in case you lose your card so you can promptly report it.


Aiya Group Inc.
Corporate Headquarters
13203 Rosecrans Ave., Suite C,  Santa Fe Springs, CA  90670
Tel: 562-229-3113
Fax: 562-623-0766
 
StreetBikeRider.com Sport Bike Parts & Acessories   © 2007 Aiya Group Inc.

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